Pink Opal Heart Necklace with Diamond Halo

After placing your order, we will confirm your payment. We will ship your order within 3-5 business days if you select standard/priority shipping and 1 business day for expedited shipping. Payment confirmation if your item is in stock, and you will receive a notification once your order has shipped.

You have a few options for shipping. Overnight shipping or priority shipping. Free shipping for orders over $500 will be offered with the option to upgrade to overnight shipping for a fee. 

Your complete satisfaction is very important to us. We would like you to feel as confident ordering our products as we are when sending them to you! Therefore, we do offer returns with a full refund. 

Returns:

Our return policy is 7 days from the date of purchase for stock items in their original package. If 7 days have gone by since your purchase,  we will be unable to offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the receipt.

Additional non-returnable items: 

Gift cards- altered or special ordered items are not returnable.

To complete your return, please send a return request with your order information to orders@llainejewelers.com with the words Return Request in the subject line and someone will respond to your request within 2-3 business days.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@llainejewelers.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items will not be refunded. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

Shipping 
To return your product, you should mail your product to: L. Laine, 415 Kingston Avenue, Brooklyn NY 11225, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you. Each shipment time may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.